Return & Exchange Policy

At ModGazer, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, please review our Return & Exchange Policy below to understand how we handle returns, exchanges, and refunds.

1. Situations Where Returns & Exchanges Are Accepted

We accept returns and exchanges under the following conditions:

  • Eligibility: Returns or exchanges must be made within 30 days of receiving your order.
  • Condition: The item must be unused, in its original condition, and in the original packaging.
  • Damaged or Defective Items: If the item is damaged or defective upon arrival, we will gladly offer a replacement or refund at no additional cost to you. Please contact us within 7 days of receiving the item for assistance.
  • Incorrect Item: If the item you received is not the one you ordered, we will provide a replacement or refund.

How to request a return or exchange:

  1. Contact Us: Email us at [Your Contact Email] with your order number and a description of the issue.
  2. Return Shipping: The cost of return shipping is the responsibility of the customer unless the item is defective or incorrect. Please use a trackable shipping service.
  3. Refund or Exchange: Once we receive and inspect the item, we will process your refund or send out a replacement.

2. Situations Where Returns & Exchanges Are Not Accepted

We do not accept returns or exchanges under the following conditions:

  • Change of Mind: We do not accept returns or refunds if the customer changes their mind after purchase. Please be sure before completing your order.
  • Personalized or Custom Items: We do not accept returns on personalized or custom-made items, as these are made specifically for you.
  • Items Damaged After Delivery: If the item is damaged after delivery due to misuse, improper handling, or accidents, we are unable to offer a return or refund.
  • Incorrect Size or Fit: We strongly recommend reviewing the product details, including any size guides (if applicable), before purchasing. If you select the wrong size, we cannot offer a return or exchange.

3. Return Process

To initiate a return or exchange, follow these steps:

  1. Contact Us: Email us at [Your Contact Email] with your order number, and let us know whether you would like a return or exchange.
  2. Approval: We will review your request and, if eligible, provide instructions for returning the item.
  3. Return Shipping: The customer is responsible for the return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping method.
  4. Refund or Exchange: Once we receive the returned item and confirm its condition, we will process the refund to the original payment method or send out an exchange item.

4. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please notify us within 7 days of receiving the item:

  • Process: Send us a photo of the damaged or incorrect item, along with a description of the issue. We will review your case and arrange for a replacement or full refund at no additional charge to you.

5. Cancellations

Orders can be canceled within 24 hours of purchase. After this period, we may not be able to cancel your order, as it may have already been processed or shipped.

  • How to Cancel: To cancel your order, please contact us immediately at [Your Contact Email] with your order number.

6. Refunds

Refunds will be processed within 7-10 business days once we receive and inspect the returned item. Please note that the time it takes for the refund to reflect on your account depends on your payment provider or bank.

7. Exchanged Items

Exchanged items will be processed and shipped once the returned item has been received and inspected. If the customer requests an exchange due to an incorrect size or change of mind, they will be responsible for the cost of shipping the exchanged item.

8. Addressing Lost or Returned Shipments

  • Returned by Carrier: If your order is returned to us due to an incorrect or incomplete address, we will contact you to confirm the correct address. Re-shipping fees will apply.
  • Lost Shipments: If the item is lost in transit (as confirmed by the carrier), we will investigate the issue and send out a replacement at no additional cost to you. However, if the tracking indicates the item was delivered but you did not receive it, we cannot be held responsible and will not offer a refund.

9. Contact Us

If you have any questions or concerns about our Return & Exchange Policy, please don't hesitate to contact us at info@derklin.com